MassLynx Software Upgrade Request
If your MassLynx Software is under a MassLynx Software Maintenance Plan, you are entitled to receive the latest version of software and documentation at no additional cost.*
Stay up to date
For information on the latest SCN compatible with your system as well as information on recent product improvements and new features, please refer to this Waters Knowledge Base page.
Immediate access to the latest version
With a few simple steps, you can view and obtain all software available to your organization, and receive notifications when there is a new release posted for your team, with the Waters Digital Software Delivery and License Entitlement platform.
To access the new Waters Digital Software Delivery and License Entitlement platform, contact your local Waters representative.
If you are an IVD customer and want an upgrade and currently have a software plan, use this Upgrade Request Form for your physical media copy.
Empowering Your Experience: MassLynx Software Maintenance Plan Benefits
- Software updates – Gain access to the latest features, bug fixes, and patches, as soon as they are available for download, ensuring MassLynx is always at its best.
- Priority support – Skip to the front of the support queue and receive faster responses and resolutions remotely.
- Peace of mind – Our knowledgeable technical professionals are available to promptly address any issues and ensure you’re back up and running in no time.
- Discounted rates – Migrate to our new waters_connect platform at discounted rates exclusive to our software maintenance plan customers.
For more information on Waters Software Maintenance Plans, please contact your local Waters representative, or request a quote now.
*Please Note: Any costs associated with requalification, validation and operating system upgrades will NOT be covered by Waters as part of your MassLynx Software Maintenance Plan. Contact your local Waters Sales representative for more information on MassLynx to waters_connect migration workflows available. On-site installation services for upgrades are available for an additional fee and can be scheduled at a mutually agreeable time.
